Patient Support Services

Patient Support Services at Bluestem Health in Lincoln, Nebraska offers a “one-stop shop” for resources that our patients and individuals in the community seeking to become Bluestem Health patients can go to apply for services without the need to travel to multiple places. Our knowledgeable team can assist with applying for the Sliding Fee Discount Program, enrolling in the Health Insurance Marketplace or in Medicaid, or accessing Economic or General Assistance programs. From the beginning stages of the application process through completion, our Patient Support Services team works closely with patients to help them understand what is required from each program. Patients follow-up with the team so that their case runs smoothly and if they need help with any verification requests or other details along the way.

The most common reason people contact Support Services at Bluestem Health is because they want to know if they can get assistance paying for their healthcare or a discount in the services offered at Bluestem Health. Many people are surprised to find that they can qualify for assistance. The sliding fee discount can be applied to co-pays, deductibles not met, share-of-cost amounts, co-insurance, and services not covered by a patient’s plan. Patients do need to meet the eligibility requirements to enroll, but the Sliding Fee Discount Program is especially beneficial to qualified recipients who have high deductibles.

What if I Don’t Have Insurance?

The providers at Bluestem Health often refer patients who are uninsured or without prescription coverage to the Support Services Team to discuss the Medication Access Program (MAP) when they see a patient who can’t afford their medications. MAP can help cover the cost of prescriptions for certain medications. Patients who are enrolled in MAP are far more likely to take their medications as prescribed instead of changing their dosages or avoiding medications due to the cost.

Having a team dedicated to enrollment assistance benefits both the patients themselves and Bluestem Health. If patients can afford to see a provider at the clinic at a discounted rate, they will be less likely to incur more costly services at an Emergency Room.